Hear how the client actually feels while you can still act on it, not only at the end.
Ask "What is one thing we could be doing better?" or "Is anything about how this is going frustrating you?" rather than "Everything good?"
| When | What we asked | What we heard | Action taken / loop closed? |
|---|---|---|---|
A check you never act on is worse than none, it signals the asking was performative. Acting on what you hear, and telling the client you did, is what shows them their experience matters.
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