Client Satisfaction Measure.

Capture how satisfied clients actually are as a tracked number, rather than an assumption drawn from the absence of complaints.

The measure

Question and scale (a simple, consistent measure, for example an overall rating plus one open comment)

When asked (at completion, and at key milestones where relevant)

How tracked (recorded consistently so trends, not one-off scores, are visible)

Satisfaction tracking

Engagement

Date

Score

Verbatim note

Trend

Track the trend, not the single score. A light measure clients complete beats a thorough one they ignore. This is distinct from the in-flight Client Feedback Check.

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