Improve the everyday practices of working together, and identify and dissolve the silos between teams, so collaboration becomes the norm.
Deliberate collaboration practices manufacture the repeated good experiences that trust is built from, rather than waiting for them. Set the within-team norms first, then map and dissolve the silos between teams.
| Practice | How the team will work | Who models it |
|---|---|---|
| How we share information | ||
| How we make decisions together | ||
| How we support each other's work |
| Silo (where teams do not connect) | What it blocks | How we will dissolve it |
|---|---|---|
Silo: sales and delivery do not talk until a deal is signed. What it blocks: realistic scoping, so delivery inherits promises it cannot keep. How to dissolve it: a shared handoff review and one joint goal on on-time delivery.
Reading the result: norms only matter if practiced, so name who models each and how it becomes habit. Silos harden into rival fiefdoms if left alone, shared goals and cross-team practices are what keep the organization one team. Repeated good collaboration is what quietly rebuilds trust.
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