Countermeasure and Problem-Solving Protocol.

Design and implement a fix that removes a root cause so the problem cannot return, and run root-cause problem-solving as a standing discipline rather than a one-time effort.

Section A: Design the countermeasure

For the root cause identified, design the fix that removes it.

Root cause (from the analysis)

The countermeasure (the change that removes it, usually a process change: a clarified owner, a corrected sequence, a removed dependency, a built-in check)

The test: if this countermeasure is in place, can the problem still happen? If yes, it is not strong enough.

If it changes the process structurally, route the new way into standardization so the better way becomes the documented standard.

Section B: Run it as a standing discipline

Make root-cause problem-solving an ongoing capability, not a one-time cleanup. Keep the problem log live so new recurring problems get caught.

Review cadence (how often you review recurring problems and apply the method)

Recurring problem

Root cause

Countermeasure

Confirmed stopped?

The rule: a recurring problem is treated as a defect in the system to be removed, not a fire to fight again. Over time this changes the operation from reactive firefighting to proactive problem elimination.

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Uses the root cause from the Root-Cause Analysis tool; structural countermeasures route to the SOP Builder. Back to the guide, or start over.