Capture how customers feel as a recurring, tracked metric, so satisfaction complements behavioral health rather than staying a vague sense of how things are going.
Keep them few and consistent so you can track them over time.
| Period | Average satisfaction | Average likelihood to recommend | Trend |
|---|---|---|---|
A low or falling satisfaction reading is itself a churn-risk signal, so connect it to the Customer Health Score rather than letting it sit in isolation. A customer who looks healthy by behavior but rates you poorly is at a risk the behavioral signals alone would miss.
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