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Define your sales process.

No two of your deals follow the same path. Each one is improvised, the process lives in your head, and because of that you cannot say where a deal really is or hand it to anyone else.

This guide builds the backbone of your sale: a defined set of stages every deal moves through, with objective criteria for being in a stage and for advancing to the next. It is the foundation the rest of this pathway stands on, because you cannot manage, measure, or improve a process that does not exist. It is not about buying software and it is not about inventing an idealized flow. The fastest way to a real process is to trace how your actual deals already move.

Set aside about sixty to ninety minutes, and bring three to five recent deals, ideally a mix of won and lost. This is the single most important piece of work in the pathway, so it is worth doing properly.

Step 1

Map how deals actually flow today

Most founders run a process they have never written down. Trace your recent deals from the moment they became qualified opportunities to the moment they closed or died, and capture the steps each one actually went through. Note where deals commonly stall, where they skip steps, and where the won ones and the lost ones diverged.

You are not designing yet. You are photographing the current state, mess and all, because that photograph reveals both the real shape of your sale and the gaps the new process needs to close.

Who: you, from real deals. Produces: the true, messy shape of how you sell today.

Open the Current Deal Flow Map →
Step 2

Define your sales stages

From your current flow map, define the distinct stages a deal passes through, from qualified opportunity to closed. The right number is the smallest that still captures genuinely different states of a deal; too many stages create busywork, too few hide what is happening. Name them in plain language everyone will use the same way.

These stages become the common spine your whole team, and the pipeline system you build next, will share. Get them plain and few.

Who: you, and anyone else who sells. Produces: a named set of stages, from qualified to closed.

Open the Sales Process Builder →
Step 3

Set entry and exit criteria for each stage

This is the step that turns stages from labels into a system. For each stage, define what must be true for a deal to enter it and what must be true for it to advance. Without criteria, deals get marked "in proposal" when the buyer has barely engaged, your pipeline lies to you, and your forecast becomes fiction.

Objective criteria, a specific action completed, a specific question answered, a specific commitment made, mean anyone can look at a deal and agree on where it stands. That objectivity is what makes the process real rather than a story you tell yourself.

Who: you. Produces: objective entry and exit criteria for every stage.

Continue in the Sales Process Builder →
Step 4

Define the key actions and owner at each stage

For each stage, define the key actions that move a deal forward, the assets or tools used, and who owns the work. This is what makes the process teachable and what lets a deal be run by someone other than you.

When each stage says plainly what good looks like and who does it, the sale stops depending on a single person carrying the whole thing in their head. That is the heart of the shift this pathway makes.

Who: you, with your team. Produces: the actions and the owner for every stage.

Finish the Sales Process Builder →
Step 5

Document, validate, and roll it out

Consolidate the stages, criteria, and actions into one clear process document. Then validate it: run your recent real deals through it and confirm the design fits how deals genuinely move; adjust where it does not. Finally, put it into use, which means everyone places their open deals into the stages, agrees to the same criteria, and stops improvising.

Adoption is where most processes fail, not design, so treat the rollout as real work rather than an afterthought.

Who: everyone who sells. Produces: a validated process that is actually in use.

If defining the process reveals broken systems well beyond sales

If this work surfaces that your operational systems are a mess far outside the sale itself, that is a broader Systems problem with its own home. Keep going here, and note it to take up next. Operational efficiency →

Open the Sales Process Rollout Checklist →

How you will know it worked

Every open deal can be placed in a defined stage, and people agree on which one. A deal's stage reflects objective criteria, not optimism. Each stage says plainly what happens and who does it. And someone other than you could run a deal through the process from start to finish. That is a defined, capable sale where before there was improvisation.

What comes next

With a process defined, most people move to Build Your Pipeline Management System, the operating system that runs deals through the stages and keeps them advancing. Build Your Pipeline Management System →

You can always go back to the diagnostic, the overview, or the welcome page.