Turn the symptom picture into a maturity level for each of the five sub-domains, so the work becomes measurable.
For each sub-domain, read the five levels and record the one that most closely matches your current state now. The capability line most organizations are crossing sits between Level 2 (Aware) and Level 3 (Capable).
Level 1 Unfocused: nothing meaningful in place. Level 2 Aware: it happens, but informally and inconsistently. Level 3 Capable: a defined approach every engagement gets. Level 4 Mature: consistent and continuously refined. Level 5 World-Class: a differentiator that rarely surprises you.
| Sub-domain | What Level 2 looks like | What Level 3 looks like | Your level (1 to 5) |
|---|---|---|---|
| Handoff | Scope transfers verbally or by forwarded email; implicit promises are lost | A defined handoff every engagement passes through, from an accurate picture | |
| Standardization and quality | Delivery improvised per person; the same defects recur | A followed methodology with quality checks; output is consistent | |
| Engagement and project management | Engagements run by memory; scope creeps; slippage surfaces late | Planned, scope-controlled, tracked engagements with a clear owner | |
| Client experience | Reactive communication; surprises common; expectations drift | A designed, proactive experience with managed expectations | |
| Measurement | Satisfaction guessed; you cannot say if delivery is improving | Delivery KPIs and satisfaction tracked and reviewed on a cadence |
Record a current level for each of the five sub-domains, then carry all five scores into the Delivery Constraint Map.
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