Delivery Metrics Scoreboard.

Select the few metrics that tell you whether delivery is good, timely, and satisfying, build the recurring view, and run the review from it.

Part A: Metric selection

Choose a small set you can actually capture from the earlier guides'' data. A handful of the right metrics beats a dashboard of vanity numbers.

Dimension	Metric	Source
Quality	Defect / rework rate, first-pass acceptance	Rework and Defect Log
Timeliness	On-time milestone %, on-time completion	Engagement Status Tracker
Satisfaction	Client satisfaction score	Client Satisfaction Measure

Dimension

Metric

Source

Target

Cadence

Quality

Defect / rework rate, first-pass acceptance

Rework and Defect Log

Timeliness

On-time milestone %, on-time completion

Engagement Status Tracker

Satisfaction

Client satisfaction score

Client Satisfaction Measure

Part B: The scoreboard view

Metric

Current

Target

Trend

Part C: The review (Step 3)

On a regular cadence: what is on track, what is slipping, what recurs, where satisfaction is trending down

Reading the data is not enough; the review exists to turn it into decisions. If you are measuring vanity numbers or an unstandardized delivery, you are measuring noise.

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