Document how a delivery actually flows today, stage by stage, so you can see where it varies and where quality is lost.
Map the real current flow, not the idealized one. The variation points you find are where inconsistency lives. This is a general systems instrument reused here for the delivery flow.
| Stage | Who does it | Inputs it needs | Output it produces | Handoff to next stage | Where it varies by person |
|---|---|---|---|---|---|
Carry the map into Step 2, where you define the quality standard for each output, and Step 4, where you document the methodology.
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