Elementum
← Back to Delivery Standardization and Quality Assurance

Delivery Quality Standard.

Define what good delivery output actually means for each major deliverable, so quality is judged against a written standard rather than an opinion.

The two-person test

A good standard makes agreement automatic: two capable people, looking at the same output, would agree whether it meets the bar. Any criterion that fails that test is too vague. Replace "looks professional" with something observable, such as "all figures cited to a source, no spelling errors, matches the agreed template."

Part A: The deliverables to standardize

#Deliverable / stage outputWho produces it
1
2
3
4

Part B: The criteria for each deliverable

DeliverableAcceptable (minimum to ship)Excellent (what great looks like)Defect (any of these fails it)

Part C: Owner and review

If people still argue about whether an output is acceptable, the criteria are not observable enough yet. Carry the standard into the Quality Review Gate Checklist.

Your answers stay in your browser on this page and are never sent anywhere. Use Save or print to keep your copy.

Back to the guide, or start over.