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Delivery Roles and Responsibilities Map.

Make clear who owns what on the engagement, so nothing falls between people.

Part A: Name the key roles

Role	Who
Accountable engagement owner (exactly one)
Deliverable owners
Client-facing point of contact (one voice)

Part B: The responsibility grid

For each deliverable or decision, mark each person: R does the work, A is accountable and decides, C is consulted, I is informed. The rule: exactly one A per row.

Deliverable / decision	Owner	Person 2	Person 3	Client
	A / R	C	I	I
	R	A	C	I

Two A''s on a row means shared accountability, which in practice means none. Any deliverable with no A is exactly the kind of thing that falls between people. Save or print my copy

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