Create ongoing, safe ways to hear the truth about your culture, and close the loop by acting visibly on what you hear.
Numbers tell you what is changing; listening tells you why, and safe channels are what make the truth surface at all. Build the channels first, then the loop that acts on them.
| Channel | What it surfaces | What makes it safe to be honest |
|---|---|---|
| What we heard | What we did about it | How we told people |
|---|---|---|
Requesting feedback and then doing nothing teaches people that candor is pointless and deepens disengagement. The "how we told people" column is what makes the whole system credible: visible action closes the loop.
Reading the result: if only reassurance surfaces, the channels are not yet safe, revisit what makes honesty safe. Visible action on what you hear is what makes people keep telling you the truth.
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