Select the few operational metrics that reveal how your work performs, set targets, and build the recurring at-a-glance view that makes performance continuously visible.
Choose a focused set that genuinely reveals operational health, and set a target for each. Tie them to the cost baselines you captured when you mapped the work. A few metrics you actually watch beat a dashboard nobody reads.
| Metric | What it reveals | Target | Baseline (from your costing) |
|---|---|---|---|
| Cycle time | How fast work flows | ||
| Error or rework rate | How reliably work is done right | ||
| Throughput or volume | How much gets done | ||
| Bottleneck or queue measure | Where work waits | ||
| (your own) |
Populate the scoreboard on a regular rhythm and keep it simple enough to maintain. The trended view makes drift show up as a trend turning the wrong way rather than as a surprise failure.
| Metric | This period | Target | Trend (up, flat, down) |
|---|---|---|---|
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