Document the real, current flow of a process step by step, then capture the prioritized improvement list that routes each problem to the work that fixes it.
Map the chosen process exactly as it happens today, including workarounds and undocumented steps. Map the actual process, not the official one, because the gap between them is usually where the dysfunction lives. Involve the people who do the work; they know the real path.
| Step | What happens | Who does it | What triggers it | What it produces | Where it hands off |
|---|---|---|---|---|---|
Take the problems found and costed in the Bottleneck and Waste Finder, and route each to the guide that resolves it. This routed, prioritized list is the input to the rest of your pathway sequence.
| Problem | Rough impact (from costing) | Routes to |
|---|---|---|
| Recurring problem, to Break the Recurring-Problem Cycle | ||
| Structural or unstandardized, to Standardize and Redesign | ||
| Stable but manual, to Apply Technology and Automation | ||
| Quick fix, do now |
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