Design the improved version of a process before documenting it, so you standardize the best way of working rather than locking in the current one with its inefficiencies intact.
Take your mapped process and the problems you found, and design the better flow.
Design principles: remove the waste and fix the bottlenecks you identified. Build in the countermeasures so solved problems cannot return. Simplify wherever you can; fewer steps and handoffs mean fewer failure points. Design for the cleanest reliable version that still gets the job done, not a gold-plated ideal nobody will follow.
| Improved step | What changed from the current process | Why (waste removed, problem fixed, simplified) |
|---|---|---|
This redesigned flow is what you will make the standard in the next step.
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