Capture operational problems as they occur to surface which ones actually recur, and track fixed problems over time to confirm they stay solved.
Log operational problems as they occur. Over a short period, or by reconstructing recent history, the recurring ones reveal themselves.
| Date | Problem | Where it happened | Recurred before? (how many times) |
|---|---|---|---|
The recurring shortlist. A handful of problems usually account for most of the firefighting. Name them, because those, not the novel ones, are where root-cause work pays off:
After a countermeasure is in place, track the problem over time to confirm it genuinely stopped, rather than went briefly quiet. If it returns, the root cause was not the real one, or the fix did not remove it. Cycle back to root-cause analysis and dig deeper.
| Problem fixed | Countermeasure applied | Recurrences since the fix | Confirmed stopped? |
|---|---|---|---|
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