Reduce the risk in key relationships and roles, so a departure does not take the customer or the function with it.
A relationship tied to one person walks out the door with them; adding a second holder protects the customer or partner. Where a critical role has no backup, that is a single resignation from a crisis.
| Key relationship | Currently owned by | How to distribute (add a second contact) |
|---|---|---|
| Critical role | Who backs it up or succeeds it | What they need to be ready |
|---|---|---|
Where building the backup means hiring, that routes to the hiring pathway; where it means developing someone you have, that is leadership and people development. Succession is not just for the top, it is for any role whose sudden loss would hurt.
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